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[Op-Ed] Civic Tech and Engagement: How City Halls Can Help Construct Stronger Neighborhoods

BY Susan Crawford | Tuesday, July 29 2014

Boston's new District Hall, a public-private partnership for civic innovation

Last week, the UN reported that more than half of humanity now lives in cities; by 2050 two-thirds of people will, up from just 30% in 1950. Given the grave challenges facing the world's booming urban areas—including global warming, economic dislocation, and crumbling basic infrastructure, among other torments—tomorrow's mayors will need to take bold steps to ensure their constituents live in dignity and safety. But public distrust of dysfunctional, faceless government is profound, resources are limited, gaps between groups are widening, and many are unaware of the role of government in their lives—which makes citizens less likely to support major initiatives. One way to fill the drained reservoir of public trust in municipal government, writes Susan Crawford, is to make city hall more visibly—and continuously—responsive. Digital technology can help: by using data to optimize the use of limited city resources and communicate clearly (with a friendly voice) across a range of platforms, a city can make life noticeably better for its citizens. Read More

San Francisco Tells New York: Our Data Is Bigger Than Your Data

BY Sarah Lai Stirland | Monday, March 25 2013

Photo: Thomas Hawk/Flickr

San Francisco city officials have watched their brethren in New York have a day in the sun for a new emphasis on what you might call data-driven governance — and they're ready for their turn. Read More