Searching for Social Media's Holy Grail

In the Times coverage of Myspace Impact Pages for political candidates, I was struck by the following paragraph:
Some observers believe that such efforts by MySpace and other social networking sites might make them influential among voters in 2008. Or, in tech language, such sites aspire to be the killer aps of this election cycle, reminiscent of what talk radio (particularly Rush Limbaugh) was in 1994, when it whipped up enthusiasm for the Republican landslide in the midterm elections, or what MoveOn.org was in 2004 when it emerged as a potent force to raise funds and drum up volunteers for the Democratic Party. In essence, we're searching for the holy grail of social media. That is, the race in presidential social media is to establish a singular "place", one in which vast swaths of voters can be reached easily and effectively. Obviously, the major vendors like Myspace, Youtube and Facebook would love to be this place - it would be a huge traffic and reputation boon, and no founder of a large consumer-oriented property is going to turn down the chance to play a strategic part in the picking of our president.

The only problem with this holy grail approach is that it, well, feels like it is from 2004, or 2000. Put a little more simply, it doesn't reflect the distributed and open nature of social media. Then again, we all know the challenges of distributed social media - what candidate really wants to (and can effectively) maintain identities in every social property? You can almost hear the campaign internet managers and consultants wishing that all of us would just go ahead and choose a singular vehicle to get messages in the 2008 cycle. If we all decided that Myspace was the place, well that would make everyone's jobs all that much easier.

Of course, this isn't going to happen. If social media has done anything, it has factionalized the audience. Where do I go to find Obama events? Should I go to Barack Obama's website, Eventful or Upcoming? What about video? or social networking? I think you get the picture. Mix in the fact that campaign-generated and user-generated content are generally on the same hierarchical level in these services, what is a social media consumer to do?

The holy grail of social media isn't campaigns throwing their hands in the air and hoping that everyone decides that Myspace (or Facebook, or Youtube) is the singular place to experience candidates. No, that would be too easy. The holy grail (or "social grail", as I just Freudian-mistyped) is actually developing a strategy that leverages the best qualities of social media sites and uses them as effective engagement vehicles. Part of this means ceding control to supporters, which may feel like a dangerous proposition but is actually an undeniable reality.

In the 2008 cycle, some of the most engaging, talked-about content has emerged from the user-generated side of equation. Be it Obama's Facebook Group, funny/embarrassing/scandalous Youtube clips, or homespun social network profiles with thousands of friends, some of the greatest content so far has come from us (in the Time magazine, Person-of-the-year sense). And it will keep coming from us, likely at a pace increasingly feverish as time marches on.

So in a sense, I see this hope that we all agree on a "place" as misguided as the strategy of political candidates paying bloggers. Social media is democratic - and to appropriate the Cluetrain, more of us are coming to realize that "Candidates are Conversations." Social media will afford more of us a voice in this conversation - and we're sure as hell not going to want to give that up.

Comments

Excellent post

Great work Fred. I wrote about this post at my blog. And on a lighter note, your analogy reminded me of another search for a holy grail - Monty Python style: ________________________________________ David All The David All Group http://davidallgroup.com ________________________________________

________________________________________
David All
http://davidallgroup.com
http://techRepublican.com
http://slatecard.com
________________________________________

good stuff

Great post...nice cluetrain manifesto reference. I hadn't thought about that since about 2000. I think the consultant-psyche is built in a way that begs to leverage the latest and greatest in a singular way, as opposed to doing what you suggest - utilizing a full strategy that employs multiple Internet sources. It was Meetup in '02 and '04 that engaged the online and offline worlds together and Dean's team was the mastermind that figured it out first...and that's what campaign folks want to do every time around. It may even reflect that larger problem of national campaigns - the consultant as hero/demagogue/genius/mastermind/"the next karl rove". If a consultant can find something new and underutilized and then exploit it to the candidate's advantage, then the consultant gets a book deal. :) Problem is that this year there may not be a single lightning bolt, as you suggest...it will take more. And maybe the next evil-genius will be the one that does it all and does it all really really well. I think I just echoed everything you said...apologies for being overly redundant.

Thanks

Let me echo you, because I think you've also hit the nail on the head. The consultant as oracle phenomenon doesn't hold up in the social media context. Spend all your time on the Myspace efforts? We'll thats just setting yourself up to be blindsided by Youtube. There isn't just one answer in 2008, and the consultant that most effectively leverages this meta strategy will most likely succeed. Of course, this also changes the nature of the consultant. In the past, these consultants were organizers-who-did-tech. In 2008, its about media-savvies-that-do-organizing-that-do-tech. Its another level of abstraction, and there aren't all that many people that do this stuff well. And being media savvy is so important...if candidates are beefing up their Youtube staff, they are in deep trouble. Hot media will win again and again.

Let "Us" Carry the Message

Hi Fred, This is a really good post, and you raise a question that really resonates for me and is very much on my mind in my work for advocacy groups: "What candidate really wants to (and can effectively) maintain identities in every social property?" My thoughts on that outgrew comment size, so I'll throw a post onto my blog instead. But the long and short of it is that in my view the "holy grail" of social media lies not in a single bazillion-watt megaphone but in showing rank-and-file voters how much agency they actually have to move the national conversation on a political issue, a candidate, a brand. And then -- I'm much more a hoops guy than football fan, but I'll use a gridiron analogy anyway -- hand off the football (your message) to those voters, and let them carry it. "Flip the funnel," as Seth Godin has said. I don't know that any candidate will come anywhere near perfecting this in the '08 cycle, but someone will and reasonably soon. And then shall the bastions of colorless "command-and-control"-style communications come a-tumblin' down. (Well, at least I hope so.) -- Ian Ian Wilker roots.lab - helping NPOs leverage the social web. www.ianwilker.com/rootslab

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Ian Wilker
roots.lab - helping nonprofits leverage the social web.

Agreed

Ian - I agree and I'm looking forward to your post. To carry your analogy further (and possibly too far), even if candidates don't want to hand off the ball, better running backs will emerge. If the popular content on youtube can be shot on a mobile phone, anyone can be a creator. Can we really expect that candidates will have a monopoly on the good content? The barriers to entry are gone - it is truly a wild west.