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A Guide to Using Social Media Well in Government and Advocacy

BY Jed Sundwall | Monday, November 19 2012

NASA's Curiosity Rover's home page on Twitter

Today's social media environment is full of opportunities to reach the public in new ways and challenges on how to do it right. But across government and advocacy organizations, to use social media effectively, you need two things: something worth saying and the ability to say it well. How do you know what your agency should talk about? How do you know what the public expects from you? How do you train the people writing for your agency on what to say and how they should sound? The goal of this short guide, written by social media expert Jed Sundwall, is to teach you how to use guidelines to help your agency serve the public through a clear social media voice. Guidelines can help your agency sound more human. They can help you develop a strong, appropriate, and memorable voice for your agency. Ultimately, they can help you develop an enduring 21st century communications operation. Read More

What the Federal Web Manager Community Can Learn from Craigslist

BY Jed Sundwall | Thursday, May 7 2009

Craig Newmark committed what he termed a "crime against nature" at last week's Government Web Managers Conference when responding to a web manager who asked if he could use the free section of Craigslist to advertise his ... Read More

From #GovWebCon: Craig Newmark on the Future of Public Service

BY Jed Sundwall | Wednesday, April 29 2009

Our own Micah Sifry moderated a conversation with Craigslist founder, Craig Newmark at the Government Web Managers Conference on April 29, 2009. Craig advocates for public/private partnerships and the ways that the ... Read More

News Briefs

RSS Feed friday >

NYC Politicians and Advocacy Groups Say Airbnb Misrepresents Sharing Economy

A coalition of New York election officials and affordable housing groups have launched an advocacy effort targeting Airbnb called "Share Better" that includes an ad campaign, a web platform, and social media outreach. GO

First POST: Data Dumps

The Internet Slowdown's impact on the FCC; Uber drivers try to go on strike; four kinds of civic tech; and much, much more. GO

thursday >

First POST: Positive Sums

How Teachout won some wealthy districts while Cuomo won some poor ones; DailyKos's explosive traffic growth; using Facebook for voter targeting; and much, much more. GO

wednesday >

First POST: Emergence

Evaluating the Teachout-Wu challenge; net neutrality defenders invoke an "internet slowdown"; NYC's first CTO; and much, much more. GO

tuesday >

De Blasio Names Minerva Tantoco First New York City CTO

Mayor Bill de Blasio named Minerva Tantoco as first New York City CTO Tuesday night in an announcement that was greeted with applause and cheers at the September meeting of the New York Tech Meet-Up. In his remarks, De Blasio said her task would be to develop a coordinated strategy for technology and innovation as it affects the city as a whole and the role of technology in all aspects of civic life from the economy and schools to civic participation, leading to a "redemocratization of society." He called Tantoco the perfect fit for the position as a somebody who is "great with technology, has a lot of experience, abiltiy and energy and ability to create from scratch and is a true New Yorker." GO

First POST: Fusion Politics

The Teachout-Wu Cuomo-Hochul race as it comes to a close; more criticism for Reddit as it prepares a major new round of funding; First Lady Michelle Obama as an Upworthy curator; and much, much more. GO

monday >

In Czech Republic, NGOs Launch Anti-Corruption Campaign

“We have a plan to end corruption. And we need your help to make it happen” This is the message launched by Czech NGOs to citizens in an effort to rebuild trust and credibility towards the institutions, a even more urging need, after a huge corruption scandal disrupted the political scene a little more than a year ago. The NGOs agenda is made of 9 laws and is the core of a project called Rekonstrukce Státu (Reconstruction of State), a joint effort of more than 20 civil society organizations. GO

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