Marc Ross, Christine Stineman, and Chris Lisi of 2ndSix, Tribe Effect and Chris Lisi Communications have just published a very interesting report looking at how 102 big Washington-based trade associations and advocacy groups are--or aren't--making use of an array of 14 core social media tools and platforms. The results shouldn't surprise anyone; it's still pretty obvious that a year after Barack Obama's electoral victory, most inside-the-Beltway still have a very cautious and traditional attitude towards social media.
But the individual breakdown by organization and the thoroughness of the research (which covers a ten week span ending October 2, 2009) ought to serve as a wake-up call for many groups. Because the results are pathetic: "75 of the organizations reviewed [are using] four or fewer online new media tools. The average score of the organizations reviewed was 24%, meaning 76% of the most commonly used social media tools are not being utilized to communicate with members, voters and other constituencies."
Groups were scored on whether they were using the following as part of their web presence: an advocacy center (meaning some kind of grassroots action platform on the website), Facebook, MySpace, blogging, Twitter, LinkedIn, YouTube, Digg, StumbleUpon, widgets, email signup form, blog badges, SlideShare and Flickr. Groups weren't rated on how well they were using these tools, just their "presence and employment."
The top ten organizations, by the # of tools used and their overall score were:
Sierra Club: 10/71%
Service Employees International Union: 9/64%
International Brotherhood of Electrical Workers: 8/57%
American Wind Energy Institute: 8/57%
Human Rights Campaign: 8/57%
National Electrical Contractors Association: 8/57%
Business Roundtable: 7/50%
League of Conservation Voters: 7/50%
National Beer Wholesalers Association: 7/50%
U.S. Telecom Association: 7/50%
These were the only groups to score 50% or higher, by the way.
The most popular tools were, not surprisingly, email and advocacy centers. The least popular: blog badges and StumbleUpon. (It looks like the Sierra Club edged past the SEIU because it's the only group using StumbleUpon; something tells me the SEIU's web team, led by Tim Tagaris, will rectify that quickly.) And can someone explain what's up with the National Electrical Contractors Association, and why it's more web savvy than the National Rifle Association, the Consumer Electronics Association, the National Association of Manufacturers, and the Communications Workers (to pick randomly from the rest of the list)?
You can read the whole report here:
About the report's authors: Marc Ross is the Principal of 2ndSix, "a firm dedicated to advanced grassroots, communications and marketing which shapes public opinion and engages voters." Christine Stineman is the Founder of Tribe Effect™, "a firm which utilizes applied social media and social action networks to build advocacy and cultural movements that are designed to take action and deliver results." Chris Lisi is the Principal of Chris Lisi Communications, "a firm which creates high-impact, award-winning communications campaigns for corporate and nonprofit clients." Nice work, all. It will be interesting to come back to this data set in a year's time.
Comments
To be clear...
I'm SEIU's Deputy Director of New Media.
Just to be clear, in the five seconds it takes to register a stumbleupon account, we'd suddenly be tied for number one rather than number two.
That's without engaging a single person in anything anywhere.
Got it.
Overwhelming Avenues Get Overlooked
My guess is that the infrastructure of many agencies has not added a web 2.0 social media person to their staff. There are far to many ways to go without a dedicated staff person beyond the current web workers that have their hands full.
I'm excited about The League of Extraordinary Minds
Frank from Panic Away and The Linden Method .
You can add the RNC's new website to this group as well
Sadly, Michael Steele represents this same kind of behind-the-times thinking when it comes to the RNC's new website. It's pathetic. It represents nothing new. Clearly, when you get beyond the hype, the RNC is still stuck in reverse and will not be in a position to take full advantage of the coming revolution.
This will have major ramifications as it relates to the Republican Party bringing in knew people with knew ideas. It means the old guard, the McCain and Romney types, will take over the revolution and lead it into the ground as they did before.
ex animo
davidfarrar
ex animo
davidfarrar
The People Decide
I'm with Matt Browner Hamlin.
Presence means nothing.
Engagement (user-contacts and generated content) means something.
Return on investment (time as well as dollars) in the form of advocacy activations means everything.
Michael Cornfield, a political scientist, is Vice-President for Research and Media Strategy at 720 Strategies, a Washington DC-based nonpartisan public communications firm. (Twitter: 720Strategies.) His opinions here are his own.
Go for it Matt!
It might get you even more traffic.
More seriously, I've gotten some pushback today from folks who think this raw list of attributes shouldn't be taken so seriously as a ranking of which organizations are truly doing a good job using social media to engage the public and/or their target audience(s). Fair enough, a list of tools does not make a successful engagement strategy.
But there's still something to this report, especially for what it shows about the low level of social media adoption across a wide swath of the DC advocacy world--especially among trade associations. Mere adoption of a tool doesn't mean you're using it well. But failure to even try tells us something too about an organization's overall orientation.
As my friends Allison Fine and Beth Kanter have been saying, the core question is whether an organization has a "social culture" or not--whether it is internally oriented, hoarding information, treating its members mainly as ATMs for dues or checks, etc., or whether it is opening itself up to the social networking ecosystem all around it. This report gives us one more way of seeing that distinction, albeit with a blunt instrument.
Is Social Media Embracing the Big DC Orgs?
Advocacy activations means everything if that is your goal. If your goal is shifting the discussion then other measurements are needed.
I took a quick look at the top ten organizations (measured by # of social media tools) and compared to sources used by blogs in health and energy debates.
You can read what I found at http://www.shiftingthedebate.com/shifting/2009/10/is-social-media-embrac...
Ken Deutsch
Director of Strategic Services and Partnerships
Morningside Analytics
http://www.shiftingthedebate.com
Were microsites accounted for in this study?
Hi Micah –
I’m Jane Van Ryan with the American Petroleum Institute (API). As I mentioned in a comment on The Atlantic piece about this study (which has yet to be approved), I'm glad you posted about this-- I always find it interesting to see how other groups are using social media to engage with the public.
However, I did want to point out that API is actually quite active on a number of the social media platforms measured in the study. At our education and advocacy site energytomorrow.org, we blog daily, have made widgets and blog badges available in our action center and allow visitors to share much of our content on StumbleUpon and Digg. We are also active on Twitter, Facebook, YouTube, Flickr, Scribd and Slideshare and are in the midst of developing a robust mobile campaign.
We believe there is value in using each of these platforms in providing forums where interested people can learn more, share their opinions, and generally have thoughtful conversations about energy issues.
Thanks again for posting,
Jane