The Morale Boost of a Website Reboot
BY Nancy Scola | Wednesday, September 8 2010

Last June, Peter Levin was pulled from the private sector into the Department of Veterans Affairs (a.k.a. the VA) to figure out how the agency could harness technology to better serve the country's many veterans. While on stage yesterday afternoon at the Gov 2.0 conference, Levin made the case that among the most resonant things he's done thus far was to revamp the department's website, VA.gov, into something more modern, more in keeping with the times. "You'd be surprised about the impact on confidence and morale," explained Levin, "both inside and outside the agency." When it comes to the struggle to innovate from inside government, it's a reminder, perhaps, that very often your first audience is sitting inside your own building.